Tailored to Your Needs

Projects and Programmes

image16

 Managing Successful Programmes 

 Sponsoring Projects and Programmes  

 Defining Business Requirements 

 Risk Management Workshop 

Leadership

image17

 Leadership Skills 

Team Management Skills 

The Essential Management Programme

 Conflict Management 

Team Building

image18

Team Development & Team Building  Coaching Skills 

Cross Cultural Working 

Interviewing Skills  

IT Team Management Skills


Business Processes

image19

Business Systems Analysis 

Business Systems Design

Business Process Reengineering

Business Writing Skills

Supplier Management

image20

 Managing Outsourcing Relationships

 ITIL Service Management 

 Commerciality Skills 

Customer Management

image21

 Delighting Your Customer 

 Call Centre Supervision  

 Customer Care for IT Support Teams  

 Help Desk Skills for IT Support Staff